Irish Rail received more than 10,400 complaints in the first eleven months of last year about service disruption, anti-social behaviour, accessibility, and racism.
Complaints lodged included trains departing too early, menacing scooters “flying down” station ramps, “sexual innuendo” from male passengers, and carriages that were “alarmingly hot”.
Almost three-quarters of the complaints related to inter-city services with 2,682 individual complaints about “onboard issues”.
Overall, across inter-city, commuter, and DART services, there were just over 2,300 complaints about service disruption, 3,120 about onboard issues, and 919 concerning fares and ticketing.
There were another 1,354 complaints about Irish Rail’s website, 1,678 about station issues, and 381 complaints about staffing issues.
Irish Rail also recorded 374 complaints about anti-social behaviour between January and November last year as well as 190 regarding timetabling.
There were six complaints as well about racism, and 84 about accessibility issues, often people with disabilities struggling to gain access to a rail service or a station.